Bilingual Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Lawrence (MA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Zusammenfassung

O'Reilly Auto Parts in Lawrence, MA is seeking a Parts Specialist who delivers high levels of customer service, assists installers and retail customers, and supports store management. You will handle cash, exchanges, and daily stocking tasks while promoting company programs and ensuring accuracy and courtesy.

This position offers a fast-paced environment with opportunities to help both retail and professional customers, including occasional vehicle service tasks and guidance from management.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Greet customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Handle cash, checks, and credit card transactions securely and accurately.
• Process exchanges and returns for credit per policy.
• Address customer complaints in a friendly manner.
• Stock shelves, manage planograms, and complete daily tasks.
• Provide in-store services when required (wipers, batteries, test codes).

Kenntnisse

Ability to match alphanumeric

Customer service excellence

Multitasking

Jobbeschreibung

O'Reilly Auto Parts in Lawrence, MA is seeking a Parts Specialist who delivers high levels of customer service, assists installers and retail customers, and supports store management. You will handle cash, exchanges, and daily stocking tasks while promoting company programs and ensuring accuracy and courtesy.

This position offers a fast-paced environment with opportunities to help both retail and professional customers, including occasional vehicle service tasks and guidance from management.