Automotive Parts Specialist — Growth, Benefits & Service

O'Reilly Auto Parts; Springfield (MA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401k with Company Contributions

Job summary

O'Reilly Auto Parts in Springfield, MA is seeking a Parts Specialist who delivers high-level service to retail and installer customers and supports store management with daily tasks. The role emphasizes accurate pricing, stock handling, and adherence to service programs.

Bilingual candidates are encouraged to apply. The compensation reflects hourly wages with potential premiums, and the job requires customer focus, multitasking, and a commitment to company policies.

Qualifications

• Must be able to rapidly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Able to multitask handling in-store and phone customers simultaneously.

Responsibilities

• Follow and promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Greet customers and assist with merchandise selection.
• Assist installers and professional customers as needed.
• Process transactions accurately and manage cash drawer.
• Handle exchanges/returns per policy and resolve complaints.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Job description

O'Reilly Auto Parts in Springfield, MA is seeking a Parts Specialist who delivers high-level service to retail and installer customers and supports store management with daily tasks. The role emphasizes accurate pricing, stock handling, and adherence to service programs.

Bilingual candidates are encouraged to apply. The compensation reflects hourly wages with potential premiums, and the job requires customer focus, multitasking, and a commitment to company policies.