Automotive Parts Specialist - Customer Service & Inventory

O'Reilly Auto Parts; Eleanor (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth Opportunities

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers. You will greet customers, help them choose parts, and assist store management with daily tasks. The role involves handling payments, answering calls, and processing returns while ensuring policy compliance.

Desirable ASE certification and Spanish language skills are noted. The position supports growth opportunities within a company renowned for its career pathways and commitment

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• The Parts Specialist will greet customers and assist them in selecting merchandise.
• Support store management in tasks and follow customer service programs.
• Process cash, checks, credit cards, and returns per policy.
• Respond to store phone inquiries with accurate quotes and upsell related items.
• Assist installers and professionals as needed and directed.
• Perform daily tasks such as stocking, inventory, and fronting shelves.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers. You will greet customers, help them choose parts, and assist store management with daily tasks. The role involves handling payments, answering calls, and processing returns while ensuring policy compliance.

Desirable ASE certification and Spanish language skills are noted. The position supports growth opportunities within a company renowned for its career pathways and commitment