Automotive Parts Pro & Customer Solutions Specialist

NAPA Auto Parts; Oceanside (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Job summary

NAPA Auto Parts in Oceanside, CA seeks a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role provides automotive parts solutions and supports both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization.

Qualifications

• Required: High School Diploma or GED.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and assist with pull/prepare orders for customers and drivers.

Skills

Communication

Customer focus

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Oceanside, CA seeks a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role provides automotive parts solutions and supports both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization.