Automotive Parts Pro & Customer Experience Lead

NAPA Auto Parts; Sonoma (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Job summary

Napa Auto Parts in Sonoma, CA seeks a Store Associate to deliver exceptional customer service and automotive parts recommendations. You will assist both retail and wholesale customers, utilize POS and inventory tools, and support daily store operations in a fast-paced environment.

Ideal candidates have a high school diploma, strong communication skills, and a willingness to learn about automotive parts and systems.

Qualifications

• Minimum להיות able to communicate clearly with customers
• Strong listening skills and ability to explain parts and options
• Willingness to learn automotive parts and computer systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Coordinate and dispatch deliveries using delivery management systems

Skills

Customer service

Communication

Problem solving

Willingness to learn

Education

High School Diploma or GED

Job description

Napa Auto Parts in Sonoma, CA seeks a Store Associate to deliver exceptional customer service and automotive parts recommendations. You will assist both retail and wholesale customers, utilize POS and inventory tools, and support daily store operations in a fast-paced environment.

Ideal candidates have a high school diploma, strong communication skills, and a willingness to learn about automotive parts and systems.