Automotive Parts & Customer Care Associate

NAPA Auto Parts; Stockton (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

NAPA Auto Parts in Stockton, CA is seeking a friendly Store Pro to serve customers with automotive parts solutions and fast, accurate service. You will engage retail and wholesale customers, use POS and catalog systems, and help maintain inventory and store presentation.

Ideal candidates have a high school diploma or GED, strong communication skills, a customer-focused mindset, and a willingness to learn automotive parts and technology systems. Experience in automotive or retail is a plus.

Qualifications

• Strong communication skills, both verbal and written.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Communication skills

Interpersonal skills

Customer focus

Willingness to learn

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Stockton, CA is seeking a friendly Store Pro to serve customers with automotive parts solutions and fast, accurate service. You will engage retail and wholesale customers, use POS and catalog systems, and help maintain inventory and store presentation.

Ideal candidates have a high school diploma or GED, strong communication skills, a customer-focused mindset, and a willingness to learn automotive parts and technology systems. Experience in automotive or retail is a plus.