Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Brookhaven (MS); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers. You will assist management, support store operations, and help maintain accuracy in cash handling and stock. Bilingual candidates are encouraged to apply.

The role includes greeting customers, answering calls, quoting prices, and promoting the Low-Price Guarantee while coordinating with service representatives as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Ability to multitask between in-store and phone interactions.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers and handle store phone inquiries.
• Process cash, checks and card transactions accurately.
• Address customer complaints and resolve issues professionally.
• Assist with inventory, stocking and planogram updates.

Skills

Customer service

Multitask

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers. You will assist management, support store operations, and help maintain accuracy in cash handling and stock. Bilingual candidates are encouraged to apply.

The role includes greeting customers, answering calls, quoting prices, and promoting the Low-Price Guarantee while coordinating with service representatives as needed.