Auto Parts Customer & Service Specialist

O'Reilly Auto Parts; Prescott (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with daily tasks. Bilingual candidates are encouraged to apply and training will be provided.

The role emphasizes greeting customers, assisting with merchandise, processing sales, returns, and phone inquiries, while upholding company policies and providing accurate pricing and recommendations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers promptly and assist them in selecting merchandise.
• Support installers and professionals as needed and directed.
• Answer store phone calls, look up parts, quote prices, and upsell related items.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with daily tasks. Bilingual candidates are encouraged to apply and training will be provided.

The role emphasizes greeting customers, assisting with merchandise, processing sales, returns, and phone inquiries, while upholding company policies and providing accurate pricing and recommendations.