Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Columbia (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401k starting day one

Medical/Dental/Vision Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers and to support store management in assigned tasks.

You will greet customers, assist with merchandise selections, handle cash and credit transactions, process returns, answer store calls, stock shelves, run basic tests on equipment, and help with daily operational duties as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Provide excellent service to customers calling the store on the phone, answer questions, quote prices, and offer related items and Low-Price Guarantee.
• Process cash, checks, and credit card transactions accurately and securely.
• Process exchanges and returns for credit per company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, stocking shelves, and other routine store tasks.
• Perform daily operational tasks such as stock adjustments and inventory cycle counts.
• Operate store test equipment after training and meet company requirements.
• Perform in-store services for customers (e.g., install wipers, test/charge batteries, scan codes).
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers and to support store management in assigned tasks.

You will greet customers, assist with merchandise selections, handle cash and credit transactions, process returns, answer store calls, stock shelves, run basic tests on equipment, and help with daily operational duties as needed.