Automotive Parts & Customer Service Pro

O'Reilly Auto Parts; Alpena Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

401k with Employer Contributions

Paid Time Off

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks.

The role involves greeting customers, promoting service programs, assisting professional customers, handling cash and card transactions, answering calls, and occasionally delivering parts. Training and compliance with company policies are required.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Ability to quickly match alphanumeric sequences.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers and service technicians as needed.
• Handle cash, checks and card transactions securely.
• Answer store calls, provide price quotes, and process exchanges.
• Drive deliveries occasionally as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks.

The role involves greeting customers, promoting service programs, assisting professional customers, handling cash and card transactions, answering calls, and occasionally delivering parts. Training and compliance with company policies are required.