Automotive Parts & Customer Experience Pro

NAPA Auto Parts; Bixby (OK); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

The NAPA Auto Parts Store Pro role is a frontline customer-facing position in a retail setting. You will provide accurate automotive parts solutions to both retail and wholesale customers and contribute to the store’s performance through product knowledge, responsiveness, and friendly service.

You will engage customers, assist team members, operate POS and inventory tools, and help manage deliveries and orders in a fast-paced environment. This entry point offers growth within the organization.

Formación

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conocimientos

Customer service

Communication skills

Problem solving

Willingness to learn

Educación

High School Diploma or GED

Descripción del empleo

The NAPA Auto Parts Store Pro role is a frontline customer-facing position in a retail setting. You will provide accurate automotive parts solutions to both retail and wholesale customers and contribute to the store’s performance through product knowledge, responsiveness, and friendly service.

You will engage customers, assist team members, operate POS and inventory tools, and help manage deliveries and orders in a fast-paced environment. This entry point offers growth within the organization.