Automotive Parts Pro & Customer Experience

Genuine Parts Company; Moosic (Lackawanna County); On-site; USD 28,000 - 38,000; Full time

Job summary

Genuine Parts Company, operating the NAPA store, seeks a Store Pro to be the frontline contact for customers in-store. You will provide automotive parts solutions, assist both retail and wholesale clients, and contribute to store performance through product knowledge and responsiveness.

This role offers an entry point or growth path within the organization, with responsibilities spanning customer engagement, inventory handling, and logistics support in a dynamic retail setting.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills are important.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries and assist with fulfillment.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

POS system

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, operating the NAPA store, seeks a Store Pro to be the frontline contact for customers in-store. You will provide automotive parts solutions, assist both retail and wholesale clients, and contribute to store performance through product knowledge and responsiveness.

This role offers an entry point or growth path within the organization, with responsibilities spanning customer engagement, inventory handling, and logistics support in a dynamic retail setting.