Automotive Parts Pro — Customer-First Store Specialist

Genuine Parts Company; Albemarle (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

The Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro who delivers an exceptional customer experience and automotive parts guidance in a fast-paced retail setting. This entry point role emphasizes parts knowledge, responsiveness, and teamwork to drive store performance and customer loyalty.

Responsibilities include assisting both retail and wholesale customers, using POS and inventory tools, and supporting deliveries and order fulfillment while maintaining a safe,

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer service

Problem solving

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

The Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro who delivers an exceptional customer experience and automotive parts guidance in a fast-paced retail setting. This entry point role emphasizes parts knowledge, responsiveness, and teamwork to drive store performance and customer loyalty.

Responsibilities include assisting both retail and wholesale customers, using POS and inventory tools, and supporting deliveries and order fulfillment while maintaining a safe,