Automotive Parts Advisor | Customer‑Centered Pro

Genuine Parts Company; Bellevue (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the NAPA retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and engagement.

The role emphasizes accurate parts identification, fast service, and teamwork in a fast-paced environment, with opportunities for growth within the organization.

Qualifications

• High school diploma or GED required with strong customer focus.
• Excellent communication and listening skills essential for service.
• Willingness to learn automotive parts and retail systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the NAPA retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and engagement.

The role emphasizes accurate parts identification, fast service, and teamwork in a fast-paced environment, with opportunities for growth within the organization.