Automotive Parts Specialist — Customer-Focused

Genuine Parts Company; Williamston (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, using knowledge of products and systems to drive store performance.

The role emphasizes customer engagement, accuracy in parts identification, and teamwork within a fast-paced environment, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Communication skills

Interpersonal skills

Customer-focused mindset

Education

High School Diploma or GED

Job description

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, using knowledge of products and systems to drive store performance.

The role emphasizes customer engagement, accuracy in parts identification, and teamwork within a fast-paced environment, with opportunities for growth within the organization.