Auto Parts Advisor – Customer First & Rapid Fulfillment

USA GPC Genuine Parts Company; Bethany (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro to be the primary customer contact in our retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and drive store performance through knowledge, responsiveness, and engagement.

This role offers an entry point or growth path within the organization, with responsibilities spanning parts identification, order fulfillment, and delivering a high-quality customer experience in a

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro to be the primary customer contact in our retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and drive store performance through knowledge, responsiveness, and engagement.

This role offers an entry point or growth path within the organization, with responsibilities spanning parts identification, order fulfillment, and delivering a high-quality customer experience in a