Automotive Parts Advisor & Customer Experience Leader

USA GPC Genuine Parts Company; Scranton (Lackawanna County); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

USA GPC Genuine Parts Company, operating as NAPA, is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions and support both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

You will work with the team to ensure accurate parts identification, effective order fulfillment, and a positive store

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and customer-focused mindset.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Skills

Strong communication

Customer-focused

Listening skills

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Communication devices

Job description

USA GPC Genuine Parts Company, operating as NAPA, is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions and support both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

You will work with the team to ensure accurate parts identification, effective order fulfillment, and a positive store