Parts Specialist: Auto Parts & Customer Service

Bruce-Titus-Automotive-Group; Shelton (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Bruce Titus Automotive Group in Shelton, WA is seeking a Parts Counter associate to sell automotive parts to customers over the counter, by phone, and through the shop. You will assist customers in selecting parts, inform them of companion parts and specials, and ensure full exposure to the product line.

The role requires basic computer skills, the ability to process sales and quotes, and strong customer service.

Qualifications

• High school diploma or GED or equivalent experience.
• Six months to one year related experience preferred.
• Ability to read and comprehend simple instructions.
• Basic math and computer skills required.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Sells performance parts via internet.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Skills

Customer service

Communication

Sales

Problem solving

Education

High school diploma or GED

Tools

Outlook

Electronic parts catalog

Cash register

Inventory software

Job description

Bruce Titus Automotive Group in Shelton, WA is seeking a Parts Counter associate to sell automotive parts to customers over the counter, by phone, and through the shop. You will assist customers in selecting parts, inform them of companion parts and specials, and ensure full exposure to the product line.

The role requires basic computer skills, the ability to process sales and quotes, and strong customer service.