Parts Advisor — Auto Parts & Service Support

West Herr Auto Group; Buffalo (NY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

West Herr Auto Group is seeking a Parts Advisor to assist customers and service technicians with parts inquiries and orders in a busy dealership setting.

The role emphasizes identifying and selling automotive parts, maintaining precise records, and coordinating with service to ensure timely fulfillment of requests. Prior parts or customer service experience is preferred; strong communication and organization are essential.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver’s license and acceptable driving record.
• Previous automotive parts, retail sales, or customer service experience preferred.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn dealership inventory systems.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Assist customers and technicians with parts inquiries in person, over the phone, and through electronic communication.
• Identify, source, and sell automotive parts while promoting additional products and services when appropriate.
• Process parts sales transactions and maintain accurate records within the dealership management system.
• Receive, distribute, and track special-order and warranty parts.
• Maintain inventory accuracy and assist with stocking and organization of parts.
• Work closely with the service department to ensure timely fulfillment of parts requests.
• Maintain a clean, organized, and professional parts department.

Skills

Communication skills

Customer service

Attention to detail

Organization

Teamwork

Education

High school diploma or equivalent

Tools

Dealership inventory systems

Job description

West Herr Auto Group is seeking a Parts Advisor to assist customers and service technicians with parts inquiries and orders in a busy dealership setting.

The role emphasizes identifying and selling automotive parts, maintaining precise records, and coordinating with service to ensure timely fulfillment of requests. Prior parts or customer service experience is preferred; strong communication and organization are essential.