Automotive Operations & Invoicing Coordinator

Dent Wizard; Illinois; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental

Vision

401k match

Job summary

Dent Wizard is seeking an Operations Coordinator at our Illinois location to coordinate daily vehicle flow, manage work-in-process, and ensure accurate invoicing and customer communication. The role supports field operations and site leadership while upholding safety standards.

You will drive workflow efficiency, perform quality checks, and assist with onboarding new staff. Competitive benefits and a starting hourly wage are offered.

Qualifications

• Minimum 2 years in a customer-facing, service coordination, operations, or support role.
• Experience in fast-paced, service-based organizations where responsiveness, communication, and follow-through are critical.
• Strong organizational and multitasking skills.
• Ability to thrive in a technology-driven environment where systems, tools, and processes are continually evolving.

Responsibilities

• Coordinate daily vehicle flow through the reconditioning process.
• Track and prioritize work-in-process to maximize efficiency.
• Execute new vehicle inspections and lead lot walks to identify work.
• Ensure services are delivered according to customer requirements and schedules.
• Perform quality checks throughout the service process.
• Participate in field business reviews for designated customers.
• Transport vehicles to ensure proper flow in the shop.
• Oversee invoicing accuracy, collection, and timeliness.
• Consolidate work orders and resolve discrepancies.
• Support order-to-cash processes and issue escalation.
• Maintain accurate operational records.
• Serve as a key point of contact for customer communication.
• Provide status updates and address service concerns.
• Escalate pricing or service issues appropriately.
• Identify value-added solutions to support customer needs.
• Maintain awareness of environmental, safety, and health standards.
• Support compliance with Dent Wizard policies and procedures.
• Ensure work areas remain organized and compliant.
• Support onboarding and orientation of new employees at the site.

Skills

Customer focus

Organization & planning

Attention to detail

Communication & collaboration

Initiative & accountability

Job description

Dent Wizard is seeking an Operations Coordinator at our Illinois location to coordinate daily vehicle flow, manage work-in-process, and ensure accurate invoicing and customer communication. The role supports field operations and site leadership while upholding safety standards.

You will drive workflow efficiency, perform quality checks, and assist with onboarding new staff. Competitive benefits and a starting hourly wage are offered.