Automotive Operations Coordinator

Dent Wizard; United States; Remote; USD 34,000 - 39,000; Full time

Job summary

Dent Wizard in the United States is seeking a Fixed Operations Coordinator to streamline administrative processes and support vehicle flow through repair sites.

You will work with District/Area/Market Managers to staff, onboard Technicians, manage billing, timesheets, and repair status communications, while maintaining confidentiality and high service standards.

Qualifications

• Experience in an administrative support role.
• Ability to prioritize assignments from multiple managers.
• Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint).
• Credible and persuasive communication style.
• Self-motivated with the ability to complete assignments autonomously.

Responsibilities

• Coordinate staffing levels with AM/DM/ROD/RVP to meet business needs.
• Hire technicians and onboard them through orientation.
• Manage billing, invoicing, and timesheets.
• Track operational workflow and repair statuses across shops.
• Coordinate repair estimates and create reports.

Skills

Administrative support

iOS & Windows

MS Office

Communication skills

Autonomous work

Tools

NetSuite

Adobe

Job description

About Dent Wizard

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Coordinator Job Description

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number ofworksitesandfacilitatesthe flowof customer vehicles through the repairprocess.

Essential Duties & Responsibilities

Leadership

• Works with AM/DM/ROD/RVP toensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Shares methods, aids, and techniques to enhance Technician performance
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary

Administrative

• Delivers superior administrative services to customers and employees within establishedtimeframes
• Leads the implementation of high-quality administrative and organizational processes
• Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
• Manages billing and invoicing
• Develops andmaintainspositive and productive relationships with customers
• Answers customer inquiries, resolves issues, communicates repair statuses,maintainssupply inventory, controls quality
• Submits timesheets, responds to information requests,maintainsworklogsand provides updates on work-in-progress
• Coordinates repair estimates
• Performs ADAS Scans
• Creates reports, responds to information requests
• Completes general administrative activities including answering phones, fax, data entry, ordering supplies,etc
• Reinforces Company expectationsregardingprofessionalismie. customer service, quality, dress code
• May act as direct supervisor in the absence of a Fixed Operations Manager
• Maintains confidentiality

Other duties as assigned

Required Qualifications

• Experience in an administrative support role
• Ability to prioritize assignments from multiple managers
• Proficiencywith iOS and Windows including MS Office (Word,ExcelandPowerPoint)
• Credible and persuasive communication style
• Self-motivated with the ability to complete assignments autonomously

Preferred Qualifications

• Working knowledge of NetSuite and Adobe

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$25.00 - $28.00/Hour

Why Dent Wizard:

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement:

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure:

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].