Automotive Internet Sales & Customer Care Specialist

Crossroads Automotive Group; Bartow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Crossroads Automotive Group is seeking a Customer Care Specialist to join our Business Development Center. You’ll connect customers with the right departments, gather needs, and ensure follow-up for every lead.

Join a fast-paced dealership environment where you’ll maintain CRM/DMS notes, support the BDC Manager, and collaborate with teammates to deliver outstanding customer experiences.

Qualifications

• Minimum 18 years old with valid Florida driver's license.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service with every interaction.
• Connect with customers to understand needs and provide solutions.
• Coordinate with dealership departments for lead follow-up and attention.
• Maintain accurate customer information and notes in CRM and DMS.
• Handle incoming/outgoing calls, internet leads, chats, and service requests.
• Complete daily assignments and support the BDC Manager.
• Collaborate with teammates and participate in cross-training.

Skills

Customer service

Communication

CRM

Multitasking

Teamwork

Tools

CRM system

DMS

Job description

Crossroads Automotive Group is seeking a Customer Care Specialist to join our Business Development Center. You’ll connect customers with the right departments, gather needs, and ensure follow-up for every lead.

Join a fast-paced dealership environment where you’ll maintain CRM/DMS notes, support the BDC Manager, and collaborate with teammates to deliver outstanding customer experiences.