Automotive Internet Sales & Customer Care Specialist

CrossRoads Ford Group; Bartow (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

CrossRoads Ford Group in Bartow, FL is seeking a Customer Care Specialist to join our Business Development Center. You will deliver outstanding service, connect customers with the right departments, and help drive dealership success.

This full-time role requires strong communication, multitasking, and teamwork, with schedule Monday–Friday and rotating evening and Saturday shifts. Training and cross-team collaboration are emphasized.

Qualifications

• Must be at least 18 years old.
• Valid Florida driver license with clean record.
• Ability to pass a background check and drug screening.
• Excellent communication and customer service skills.

Responsibilities

• Deliver exceptional customer service with every interaction.
• Connect with customers to understand needs and provide solutions.
• Collaborate with dealership departments to ensure proper follow-up on every lead.
• Maintain accurate customer information in CRM and DMS systems.
• Handle calls, internet leads, chats, and service requests with professionalism.
• Support the BDC Manager and participate in cross-training.

Skills

Customer service

CRM usage

Communication

Multitasking

Team collaboration

Problem solving

Attention to detail

Tools

CRM & DMS

Job description

CrossRoads Ford Group in Bartow, FL is seeking a Customer Care Specialist to join our Business Development Center. You will deliver outstanding service, connect customers with the right departments, and help drive dealership success.

This full-time role requires strong communication, multitasking, and teamwork, with schedule Monday–Friday and rotating evening and Saturday shifts. Training and cross-team collaboration are emphasized.