Automotive Internet Sales Coordinator

Crossroads Automotive Group; Bartow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Crossroads Automotive Group is seeking a Customer Care Specialist to join our Business Development Center. You’ll connect customers with the right departments, gather needs, and ensure follow-up for every lead.

Join a fast-paced dealership environment where you’ll maintain CRM/DMS notes, support the BDC Manager, and collaborate with teammates to deliver outstanding customer experiences.

Qualifications

• Minimum 18 years old with valid Florida driver's license.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service with every interaction.
• Connect with customers to understand needs and provide solutions.
• Coordinate with dealership departments for lead follow-up and attention.
• Maintain accurate customer information and notes in CRM and DMS.
• Handle incoming/outgoing calls, internet leads, chats, and service requests.
• Complete daily assignments and support the BDC Manager.
• Collaborate with teammates and participate in cross-training.

Skills

Customer service

Communication

CRM

Multitasking

Teamwork

Tools

CRM system

DMS

Job description

Friendly? Motivated? Dependable? Great at connecting with people?We're looking for a Customer Care Specialist to join our Business Development Center (BDC) team! In this role, you'll help create outstanding customer experiences, connect customers with the right departments, and play an important part in our dealership's success.Schedule: Monday – Friday | 7:30 AM – 7:00 PM Rotating evening and Saturday shifts. Hours and schedules may vary.WHAT YOU'LL DODeliver exceptional customer service with every interaction.Connect with customers to understand their needs and provide solutions.Work with dealership departments to ensure every lead receives proper attention and follow-up.Maintain accurate customer information and notes in CRM and DMS systems.Handle incoming and outgoing calls, internet leads, chats, and service requests.Complete daily assignments and support the BDC Manager.Collaborate with teammates and participate in cross-training.WHAT WE'RE LOOKING FORAt least 18 years of age.Valid Florida driver's license with a clean driving record.Ability to pass a background check and drug screening.Excellent communication and customer service skills.Strong multitasking and organizational abilities.Comfortable working in a fast-paced environment.Professional appearance and positive attitude.Dependable, team-oriented, and eager to learn.Ability to understand and follow written and verbal instructions.Comfortable presenting information and answering questions.