Automotive Internet Sales Coordinator

CrossRoads Ford Group; Bartow (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

CrossRoads Ford Group in Bartow, FL is seeking a Customer Care Specialist to join our Business Development Center. You will deliver outstanding service, connect customers with the right departments, and help drive dealership success.

This full-time role requires strong communication, multitasking, and teamwork, with schedule Monday–Friday and rotating evening and Saturday shifts. Training and cross-team collaboration are emphasized.

Qualifications

• Must be at least 18 years old.
• Valid Florida driver license with clean record.
• Ability to pass a background check and drug screening.
• Excellent communication and customer service skills.

Responsibilities

• Deliver exceptional customer service with every interaction.
• Connect with customers to understand needs and provide solutions.
• Collaborate with dealership departments to ensure proper follow-up on every lead.
• Maintain accurate customer information in CRM and DMS systems.
• Handle calls, internet leads, chats, and service requests with professionalism.
• Support the BDC Manager and participate in cross-training.

Skills

Customer service

CRM usage

Communication

Multitasking

Team collaboration

Problem solving

Attention to detail

Tools

CRM & DMS

Job description

Job Details: Job Location: 2800 US Highway 98 North Bartow, FL 33830 - Bartow, FL 33830, Position Type: Full Time, Friendly? Motivated? Dependable? Great at connecting with people?

We're looking for a Customer Care Specialist to join our Business Development Center (BDC) team! In this role, you'll help create outstanding customer experiences, connect customers with the right departments, and play an important part in our dealership's success.

Schedule: Monday – Friday | 7:30 AM – 7:00 PM Rotating evening and Saturday shifts. Hours and schedules may vary.

WHAT YOU'LL DO

• Deliver exceptional customer service with every interaction.
• Connect with customers to understand their needs and provide solutions.
• Work with dealership departments to ensure every lead receives proper attention and follow-up.
• Maintain accurate customer information and notes in CRM and DMS systems.
• Handle incoming and outgoing calls, internet leads, chats, and service requests.
• Complete daily assignments and support the BDC Manager.
• Collaborate with teammates and participate in cross-training.

Qualifications: WHAT WE'RE LOOKING FOR

• At least 18 years of age.
• Valid Florida driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Comfortable working in a fast-paced environment.
• Professional appearance and positive attitude.
• Dependable, team-oriented, and eager to learn.
• Ability to understand and follow written and verbal instructions.
• Comfortable presenting information and answering questions.