Automotive Installer Service Lead, Sales & Service
O'Reilly Auto Parts
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Job summary
O'Reilly Auto Parts is seeking an experienced installer service supervisor in Hawaii to maximize installer sales and oversee the installer counter. You will coordinate staffing with the store manager for installer service staff and delivery personnel, and help recruit top talent.
The role emphasizes strong customer service and efficient delivery routing. Bilingual candidates are encouraged; ASE certification is a plus.
Qualifications
- Strong background in automotive mechanics and parts sales.
- Good communication skills and customer service focus.
Responsibilities
- Maximize installer sales and lead installer service counter.
- Direct activities of all team members at installer counter to ensure top service.
- Coordinate staffing with store manager for ISSs, delivery specialists and support personnel.
- Assist in recruiting tasks: scheduling, interviews, and selecting qualified team members.
- Ensure delivery routes are efficient to maximize service and minimize costs.
- Handle commercial customer complaints professionally and promptly.
- Ensure vehicle inspections and asset records are up to date.
- Monitor inventory discrepancies and coordinate with management to resolve them.
- Oversee installer counter to provide excellent customer service alongside sales staff.
- Ensure warranty parts and cores are billed and properly staged.
- Process returns and credits promptly; audit for warranty abuse.
Skills
Education
Job description
O'Reilly Auto Parts is seeking an experienced installer service supervisor in Hawaii to maximize installer sales and oversee the installer counter. You will coordinate staffing with the store manager for installer service staff and delivery personnel, and help recruit top talent.
The role emphasizes strong customer service and efficient delivery routing. Bilingual candidates are encouraged; ASE certification is a plus.
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