Automotive Parts & Service Installer Lead

O'Reilly Auto Parts; Farmington (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting on

Medical, Dental, Vision Insurance with

Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and to oversee delivery scheduling with delivery specialists. The role emphasizes building relationships with installers, accurate order processing, and ensuring timely deliveries.

Qualifications include a strong mechanics background, excellent communication, and optional ASE certification. Spanish language skills are highly desired.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs is desirable; ASE Certification preferred.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take orders over the phone and online; invoice orders and direct delivery scheduling.
• Ensure delivery vehicles are serviced and maintained and inspections recorded daily.
• Coordinate with Sales Specialists/Territory Managers to provide superior service.
• Audit customer returns for warranty issues and ensure proper tagging.
• Assist on front and retail counters; help with backroom duties.
• Process customer labor claims quickly and efficiently.

Skills

Mechanics background

Communication skills

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and to oversee delivery scheduling with delivery specialists. The role emphasizes building relationships with installers, accurate order processing, and ensuring timely deliveries.

Qualifications include a strong mechanics background, excellent communication, and optional ASE certification. Spanish language skills are highly desired.