Automotive Inbound Sales & Service Specialist

AutomotoSocial; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Victory Automotive Group in Chicago is seeking a Business Development Representative to handle inbound sales and service inquiries, schedule appointments, and coordinate with Sales and Service departments to meet customer needs.

The ideal candidate will have experience in administrative or customer service roles, strong communication, and solid organizational skills, with a friendly and courteous demeanor.

Qualifications

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.).
• Pleasant and courteous personality with strong administrative and organizational skills.
• Strong phone and computer skills and excellent communication and interpersonal skills.

Responsibilities

• Manages all incoming sales and service appointment queries (phone or internet) by scheduling appointments.
• Coordinates questions and issues with the appropriate department personnel.
• Tracks sold vehicles and hot sheets.
• Confirms special order parts.
• Helps follow up with phone and internet sales leads.
• Manages all required paperwork and records and prepares documentation when needed.
• Provides administrative assistance as needed.

Skills

Customer service

Administrative skills

Organizational skills

Phone skills

Computer skills

Communication

Interpersonal skills

Automotive knowledge

Job description

Victory Automotive Group in Chicago is seeking a Business Development Representative to handle inbound sales and service inquiries, schedule appointments, and coordinate with Sales and Service departments to meet customer needs.

The ideal candidate will have experience in administrative or customer service roles, strong communication, and solid organizational skills, with a friendly and courteous demeanor.