Automotive Inbound Sales & Appointments Specialist

AutoNation; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental & Vision insurance

Maternity benefits

Associate purchase discounts

Job summary

AutoNation is seeking a Business Development Associate to handle inbound sales calls, qualify leads, and schedule appointments for Sales Associates. The role emphasizes strong communication, customer service, and follow-up to ensure satisfaction across a nationwide dealership network.

Responsibilities include outbound outreach, pre-appointment confirmations, and collaborative participation in Sales Department meetings, with benefits like 401k matching and insurance plans.

Qualifications

• High school diploma or equivalent.
• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy and strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem solving skills.

Responsibilities

• Receive inbound sales phone calls and leads.
• Identify the client's needs and schedule appointments.
• Place outbound phone calls to potential leads.
• Address client concerns prior to appointment date (cost, warranty, duration).
• Contact clients before appointment to confirm attendance.
• Mail marketing letters to provided leads.
• Follow up after visits to ensure customer satisfaction.
• Attend Sales Department meetings.

Skills

Excellent communication

Customer service experience

Sales/telemarketing background

Interpersonal skills

Organizational and follow-up

Problem-solving skills

Reading/comprehension ability

Computer literacy

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Business Development Associate to handle inbound sales calls, qualify leads, and schedule appointments for Sales Associates. The role emphasizes strong communication, customer service, and follow-up to ensure satisfaction across a nationwide dealership network.

Responsibilities include outbound outreach, pre-appointment confirmations, and collaborative participation in Sales Department meetings, with benefits like 401k matching and insurance plans.