Automotive Appointment Specialist | Lead Nurturer

The Best Ford; Nashua (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off & paid holidays

Health insurance

Dental insurance

Vision insurance

Employee vehicle purchase discounts

Advancement & ongoing training

Job summary

Best Automotive Group in Nashua, NH is seeking an Appointment Setter to manage inbound and outbound inquiries, schedule showroom visits, and nurture leads for the sales team. The role is full-time and in-person, with day and evening shifts.

You'll need strong communication skills, CRM proficiency, and the ability to thrive in a fast-paced, goal-driven environment while maintaining accurate records and supporting the sales staff. Equal opportunity employer and advancement opportunities available.

Qualifications

• Strong computer proficiency and ability to learn CRM systems.
• Previous customer service or call center experience preferred.
• Automotive experience is a plus but not required.
• Excellent verbal and written communication skills.
• Positive, energetic, and team-oriented attitude.
• Ability to work in a fast-paced, goal-driven environment.
• Strong organizational and follow-up skills.

Responsibilities

• Respond to internet, phone, and live chat inquiries promptly, professionally, and accurately.
• Make high‑volume outbound calls to follow up on sales leads.
• Schedule and confirm sales appointments.
• Maintain accurate records in the dealership CRM system.
• Utilize phone scripts, email templates, and text messaging tools.
• Nurture leads through consistent follow‑up communication.
• Support the sales team with appointment coordination.
• Maintain positive working relationships with teammates and management.

Job description

Best Automotive Group in Nashua, NH is seeking an Appointment Setter to manage inbound and outbound inquiries, schedule showroom visits, and nurture leads for the sales team. The role is full-time and in-person, with day and evening shifts.

You'll need strong communication skills, CRM proficiency, and the ability to thrive in a fast-paced, goal-driven environment while maintaining accurate records and supporting the sales staff. Equal opportunity employer and advancement opportunities available.