Automotive Inbound BD & Call Center Rep (Remote)

Napleton Automotive Group; Arlington Heights (IL); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Pay range

Attendance bonus

Monthly contest

Work from home

Equipment provided

Medical insurance

Vision insurance

401K Plan

Paid time off

Growth opportunities

Dental insurance

Life insurance

Training

Vehicle purchase plan

Family owned

Job security

Flexible schedule

Product discounts

Job summary

Napleton Automotive Group in Arlington Heights is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for service and sales.

The role offers a pay range of $16.50–$18.50 per hour with an attendance bonus after 90 days, monthly contests, and other incentives. After training, a work-from-home option may be available, with equipment provided where needed.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment—NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Excellent computer skills

Call center environment

Bilingual a plus

Job description

Napleton Automotive Group in Arlington Heights is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for service and sales.

The role offers a pay range of $16.50–$18.50 per hour with an attendance bonus after 90 days, monthly contests, and other incentives. After training, a work-from-home option may be available, with equipment provided where needed.