Call Center/ Business Development Representative

Napleton Illinois; United States; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Attendance bonus—$150

Monthly contest—$150

Work from home after training

Medical & Vision

401K Plan

Paid time off

Growth opportunities

Discounts on products/services

Job summary

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative at its Arlington Heights call center to handle internet inquiries and phone leads, generating appointments for service and sales.

Responsibilities include follow-ups, scheduling, and customer satisfaction. The role offers a work-from-home option after training, competitive pay, bonuses, benefits, and growth opportunities within a large automotive group.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment—NO COLD CALLS.
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check per local laws.
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls; set appointments for service and sales; gauge customer satisfaction.
• Answer customer internet inquiries by email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits; describe available options.
• Follow up to drive dealership visits and referrals.
• Maintain a prospect/owner follow-up system for repeat business.

Skills

Computer skills

Call center experience

Bilingual

Automotive knowledge

Job description

The Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Call Center in Arlington Heights, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership service departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranging between $16.50-$18.50 per hour
• $150 attendance bonus- after 90 days
• Monthly contest opportunity to win $150
• Other incentives
• Work from home option- after successful completions of training!
• Team members must have their own computer (or work in office where equipment is provided.)
• Fun, fast-paced diverse environment
• Medical and Vision
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers

  Job Responsibilities:

  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
  • Answer customer internet inquires by both email and phone
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Other duties as assigned by management

  Job Requirements:

  • Excellent computer skills required.
  • Knowledgeable to call center environment-NO COLD CALLS!
  • Automotive experience is helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
  • Willingness to undergo a background check in accordance with local law/regulations
  • Bilingual a plus

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.