Inbound Automotive BDC Specialist – Hybrid & Growth

Napleton-Corporate-Bdc; North Palm Beach (FL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K and additional benefits

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Job summary

Napleton Automotive Group in Palm Beach Gardens, FL seeks a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for the dealership sales departments.

The role offers a guaranteed weekly pay and the opportunity to earn commissions, with a variety of shifts and flexible scheduling options. Automotive exposure is helpful, and a background check may be required.

Qualifications

• Excellent computer skills are required.
• Knowledgeable to work in a call center environment with no cold calls.
• Automotive experience is helpful but not required.
• Ability to communicate persuasively to set appointments.
• Willingness to undergo a background check per local laws.
• Bilingual abilities are a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Other duties as assigned by management

Skills

Call center experience

Persuasive communication

Bilingual a plus

Tools

CRM software

Job description

Napleton Automotive Group in Palm Beach Gardens, FL seeks a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for the dealership sales departments.

The role offers a guaranteed weekly pay and the opportunity to earn commissions, with a variety of shifts and flexible scheduling options. Automotive exposure is helpful, and a background check may be required.