Call Center/ Business Development Representative

Napleton Nissan; Arlington Heights (IL); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paying $16.50–$18.50 per hour

Attendance bonus $150 after 90 days

Work from home option after training

Medical and Vision

Job summary

Napleton Nissan in Arlington Heights is seeking a Call Center Representative/BDC to handle internet inquiries and phone leads, generating appointments for service and sales.

The role may include a work-from-home option after training, with competitive pay and benefits. Automotive experience helps but is not required; strong communication skills are essential.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment — NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations.
• Bilingual a plus

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up to encourage dealership visits and customer satisfaction.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business.
• Other duties as assigned by management

Skills

Computer skills

Call center

Persuasive communication

Bilingual a plus

Job description

The Ed Napleton Automotive Group is looking for our nextCall Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Call Centerin Arlington Heights, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership service departments.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranging between $16.50-$18.50 per hour
• $150 attendance bonus- after 90 days
• Monthly contest opportunity to win $150
• Other incentives
• Work from home option- after successful completions of training!
• Team members must have their own computer (or work in office where equipment is provided.)
• Fun, fast-paced diverse environment
• Medical and Vision
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements:

• Excellent computer skills required.
• Knowledgeable to call center environment-NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.