Hybrid BDC & Call Center Specialist — Flexible Scheduling

Napleton Automotive Group; United States; Hybrid; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K and additional benefits

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Job summary

Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative for its new Call Center in Palm Beach Gardens. The role focuses on handling internet inquiries and phone leads to generate appointments for dealership sales departments.

We offer a $1,000 per week minimum guaranteed in the first month, with potential to earn $35,000-$70,000 annually through hourly pay plus commissions.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment - NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Call center experience

Persuasive communication

Bilingual

Customer service

Job description

Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative for its new Call Center in Palm Beach Gardens. The role focuses on handling internet inquiries and phone leads to generate appointments for dealership sales departments.

We offer a $1,000 per week minimum guaranteed in the first month, with potential to earn $35,000-$70,000 annually through hourly pay plus commissions.