Automotive BDC: Inbound Leads (Remote after Training)

Napleton Illinois; United States; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Attendance bonus—$150

Monthly contest—$150

Work from home after training

Medical & Vision

401K Plan

Paid time off

Growth opportunities

Discounts on products/services

Job summary

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative at its Arlington Heights call center to handle internet inquiries and phone leads, generating appointments for service and sales.

Responsibilities include follow-ups, scheduling, and customer satisfaction. The role offers a work-from-home option after training, competitive pay, bonuses, benefits, and growth opportunities within a large automotive group.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment—NO COLD CALLS.
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check per local laws.
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls; set appointments for service and sales; gauge customer satisfaction.
• Answer customer internet inquiries by email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits; describe available options.
• Follow up to drive dealership visits and referrals.
• Maintain a prospect/owner follow-up system for repeat business.

Skills

Computer skills

Call center experience

Bilingual

Automotive knowledge

Job description

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative at its Arlington Heights call center to handle internet inquiries and phone leads, generating appointments for service and sales.

Responsibilities include follow-ups, scheduling, and customer satisfaction. The role offers a work-from-home option after training, competitive pay, bonuses, benefits, and growth opportunities within a large automotive group.