Automotive Growth & BDC Specialist

Mckinnon Nissan; Hoover (AL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health & Life Insurance

401K

Direct Deposit

Sundays off

Paid vacation

Instructor training

Ongoing training

Internal promotion

Great work env

Team culture

Family owned

Job summary

McKinnon Nissan in Hoover, AL is seeking a motivated BDC Specialist to handle customer inquiries by phone, email and chat and to schedule visits to our dealership. You will deliver outstanding service, log interactions, and work toward monthly targets in a friendly, growth-oriented environment.

A strong team culture and ongoing training support your success. Join a family-owned dealership known for professionalism and a commitment to internal promotion.

Qualifications

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center.
• Strong communication skills (verbal and written).
• Interest in a fun, competitive environment focused on teamwork.
• Experience with technology (computers, mobile, video).

Responsibilities

• Interacting with customers via phone, email and online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up with Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Skills

Strong communication

Customer service

Tech-savvy

Organizational skills

Multitasking

Tools

CRM software

Call center software

Job description

McKinnon Nissan in Hoover, AL is seeking a motivated BDC Specialist to handle customer inquiries by phone, email and chat and to schedule visits to our dealership. You will deliver outstanding service, log interactions, and work toward monthly targets in a friendly, growth-oriented environment.

A strong team culture and ongoing training support your success. Join a family-owned dealership known for professionalism and a commitment to internal promotion.