Automotive Growth & Appointment Specialist

Napleton Downtown Chicago; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Napleton Downtown Chicago is seeking a Business Development Center representative to engage customers, qualify leads, and schedule showroom appointments. You will work closely with Sales Client Advisors and dealership staff in a fast-paced environment, leveraging persuasive communication to build value for clients in various stages of the car buying process.

Compensation includes hourly pay plus monthly commission/bonus and a full benefits package.

Qualifications

• Experience in customer-facing sales or telemarketing is preferred.
• Strong written and verbal communication skills.
• Ability to build rapport and handle multiple client interactions daily.

Responsibilities

• Handle customer contacts, follow‑up, new business development and existing customer retention.
• Receive and promptly respond to inbound sales calls and internet inquiries.
• Identify client needs and schedule appointments for the sales department.
• Place outbound calls and emails to potential and existing clientele.
• Ensure client concerns are addressed prior to the appointment date (pricing, availability, equipment).
• Contact clients prior to their appointment to confirm details.
• Data mining and prospecting for sales opportunities.
• Execute follow‑ups to gauge customer satisfaction and progress.

Skills

Customer service

Sales

Communication

Prospecting

Job description

Napleton Downtown Chicago is seeking a Business Development Center representative to engage customers, qualify leads, and schedule showroom appointments. You will work closely with Sales Client Advisors and dealership staff in a fast-paced environment, leveraging persuasive communication to build value for clients in various stages of the car buying process.

Compensation includes hourly pay plus monthly commission/bonus and a full benefits package.