Auto Service Care Specialist - In-Office Growth Potential

Napleton Automotive Group; Illinois; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Employee Discounts

Growth Opportunities

Job summary

Napleton Automotive Group in Illinois is seeking a Customer Care Specialist to be the main contact for customers before and after service appointments. You will prepare customers for appointments, verify needs, and manage reminders, then follow up post-visit to ensure satisfaction and address concerns.

You will handle 80-100 outbound calls daily, coordinate with Service Advisors, and strive to achieve CSI goals while delivering an outstanding customer experience in an fast-paced, in-office

Qualifications

• 2+ years of retail, restaurant, hospitality or customer service experience.
• Outstanding customer service and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Attention to detail and accuracy.
• Effective time management and prioritization.
• Ability to remain calm under pressure.
• Strong telephone etiquette and active listening skills.
• Basic computer and data entry proficiency.

Responsibilities

• Answer incoming calls (return calls), emails & text messages in a timely manner.
• Confirm appointment details.
• Follow up with customers after service visits to ensure satisfaction and address any concerns.
• Handle customer complaints with professionalism and escalate when appropriate.
• Coordinate with Service Advisors when needed for follow-up appointments.
• Meet customer satisfaction (CSI) goals and departmental performance metrics.
• Assist with administrative tasks as needed.
• Responsible for a minimum of 80-100 outbound calls per day.

Skills

Customer service

Phone etiquette

Problem-solving

Time management

Attention to detail

Active listening

Data entry

Calm under pressure

Job description

Napleton Automotive Group in Illinois is seeking a Customer Care Specialist to be the main contact for customers before and after service appointments. You will prepare customers for appointments, verify needs, and manage reminders, then follow up post-visit to ensure satisfaction and address concerns.

You will handle 80-100 outbound calls daily, coordinate with Service Advisors, and strive to achieve CSI goals while delivering an outstanding customer experience in an fast-paced, in-office