Automotive Business Development Representative

Napleton Downtown Chicago; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Napleton Downtown Chicago is seeking a Business Development Center representative to engage customers, qualify leads, and schedule showroom appointments. You will work closely with Sales Client Advisors and dealership staff in a fast-paced environment, leveraging persuasive communication to build value for clients in various stages of the car buying process.

Compensation includes hourly pay plus monthly commission/bonus and a full benefits package.

Qualifications

• Experience in customer-facing sales or telemarketing is preferred.
• Strong written and verbal communication skills.
• Ability to build rapport and handle multiple client interactions daily.

Responsibilities

• Handle customer contacts, follow‑up, new business development and existing customer retention.
• Receive and promptly respond to inbound sales calls and internet inquiries.
• Identify client needs and schedule appointments for the sales department.
• Place outbound calls and emails to potential and existing clientele.
• Ensure client concerns are addressed prior to the appointment date (pricing, availability, equipment).
• Contact clients prior to their appointment to confirm details.
• Data mining and prospecting for sales opportunities.
• Execute follow‑ups to gauge customer satisfaction and progress.

Skills

Customer service

Sales

Communication

Prospecting

Job description

Welcome to Team Napleton! Are you ready for a fast-paced, professional career with a world-class culture and endless opportunities for development growth and career advancement? If you have a positive and contagious energy and want to be part of a fun team then this is the career for you! When you join Napleton Auto Group, you will be part of a family who is driven to succeed both personally and professionally!

Business Development Center

This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Napleton Client Advisors. This position interacts daily with Sales Client Advisors and dealership support staff, as well as sales Managers.

Duties & Responsibilities

• Handle customer contacts, follow-up, new business development and existing customer retention
• Receiving and promptly responding to inbound sales calls and internet inquiries
• Identify client needs and scheduling appointments for the sales department
• Placing outbound phone calls and emails to potential and existing clientele
• Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
• Contacting clients prior to their appointment date to confirm their appointment(s)
• Data mining and prospecting for sales opportunities
• Execute prospect follow‑up calls and gauge customer satisfaction
• Attend and participate in department meetings
• Ability to work in a fast paced, deadline oriented environment
• Ability to work well as part of a team or group
• Excellent oral, written and interpersonal communications skills
• Express a positive attitude, exceptional work ethic and a willingness to learn
• Computer literacy, organizational skills, follow-up and typing abilities
• Ability to read and comprehend instructions and information
• Compensation & Benefits
  • Hourly Compensation + Monthly Commission/Bonus
  • Compensation based on experience
  • Automatic 401K
  • Full Benefit Package (waiting period 1st of the month following 30 days)

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  Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

  Work Location: In person