Automotive Front Desk Specialist

Group1 Automotive, Inc.; Danvers (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Group1 Toyota of Danvers is seeking a qualified Receptionist to join our team in Danvers, MA. You will be the first point of contact, managing calls, scheduling repairs, and providing outstanding customer service in a state-of-the-art facility.

The role offers competitive compensation and opportunities for growth within Group 1 Automotive, with a focus on professionalism and efficiency in daily operations.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated customer service excellence and professional demeanor.
• Ability to handle multi-line phone systems and scheduling processes.

Responsibilities

• Answer all incoming department telephone calls according to company policies and good telephone etiquette.
• Direct telephone calls to the appropriate parties, as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Assist Customers in scheduling appointments for repairs.
• Organize paperwork for incoming appointments.
• Perform cashiering duties for payment of repairs.
• Handle and account for the cash in and out in the assigned cash draw.
• Provide support with emailing, typing, mail, filing, etc.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

Group1 Toyota of Danvers is seeking a qualified Receptionist to join our team in Danvers, MA. You will be the first point of contact, managing calls, scheduling repairs, and providing outstanding customer service in a state-of-the-art facility.

The role offers competitive compensation and opportunities for growth within Group 1 Automotive, with a focus on professionalism and efficiency in daily operations.