Automotive Front Desk Concierge & Customer Experience

Jenkins Mazda; Ocala (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical- 4 plans (BCBS)

Dental

Vision

Term Life

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days (annually)

401(k) with an employer match

Employee Assistant Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Mazda in Ocala, FL is seeking a friendly Receptionist to greet customers and set a welcoming tone as the front-line contact for the dealership. The role includes answering inquiries, routing calls, and performing general administrative duties to support smooth operations.

The ideal candidate will have knowledge of the automotive industry, strong organizational skills, and experience with a telephone switchboard, plus excellent interpersonal abilities to service clients and coordinate

Qualifications

• The ideal candidate has working knowledge of the automotive industry.
• Strong administrative and organizational skills are required.
• Experience with a telephone switchboard is preferred.
• Exceptional interpersonal skills are essential.

Responsibilities

• Manages inbound switchboard telephonic inquiries and routes calls accordingly
• Meets and greets clients in a warm, sincere, and helpful manner
• Routes customers to the appropriate department or point-of-contact
• Coordinates questions and issues with appropriate department personnel
• Assists with problem resolution as required
• Provides administrative back-up to various dealership departments
• Willing to perform multiple tasks with interruptions and adhere to policies

Skills

Customer service

Administrative skills

Telephone switchboard

Interpersonal skills

Automotive knowledge

Job description

Jenkins Mazda in Ocala, FL is seeking a friendly Receptionist to greet customers and set a welcoming tone as the front-line contact for the dealership. The role includes answering inquiries, routing calls, and performing general administrative duties to support smooth operations.

The ideal candidate will have knowledge of the automotive industry, strong organizational skills, and experience with a telephone switchboard, plus excellent interpersonal abilities to service clients and coordinate