Automotive Fixed Ops Director: Customer Experience Champion

Easycare; Morgantown (WV); On-site; USD 125,000 - 200,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Easycare in Morgantown, WV, seeks a Fixed Operations Director to lead the auto service unit. The role emphasizes customer-focused leadership, improving the customer satisfaction index, and managing department assets.

The position offers an attractive compensation package based on experience and industry norms. The candidate will oversee service operations, negotiate with clients, hire and train staff, and ensure compliance with environmental regulations while driving procurement and performance

Qualifications

• Supervisor experience of 2+ years preferred.
• Management experience of 5+ years preferred.
• Automotive background required or highly desirable.
• Compensation based on experience with competitive benefits.

Responsibilities

• Oversee operations and inspections in an auto service unit to ensure compliance, components and quality standards.
• Conduct price negotiations with clients to reach favorable terms for both sides.
• Oversee hiring and training of an effective auto service team.
• Maintain accurate records of accounts and financial information.
• Ensure automotive service staff comply with environmental laws and regulations.
• Oversee procurement of vehicle parts and equipment for the service department.
• Evaluate performance of staff and guide underperforming employees.
• Attend workshops and stay updated on developments in the automotive service industry.

Skills

Supervision

People management

Automotive industry experience

Customer service mindset

Job description

Easycare in Morgantown, WV, seeks a Fixed Operations Director to lead the auto service unit. The role emphasizes customer-focused leadership, improving the customer satisfaction index, and managing department assets.

The position offers an attractive compensation package based on experience and industry norms. The candidate will oversee service operations, negotiate with clients, hire and train staff, and ensure compliance with environmental regulations while driving procurement and performance