Automotive Diagnostic Support Specialist (Onsite)

TekWissen LLC; Auburn Hills (MI); Presencial; USD 32.000 - 45.000; Tempo parcial

Resumo da vaga

TekWissen is seeking an Automotive Technical Support Specialist in Auburn Hills, MI for a 12-month temporary on-site assignment. The role requires handling inbound dealer calls and tickets, delivering diagnostic guidance, and following up to resolution.

Star center support and collaboration with Quality, Engineering, and Technical Advisors are key components of the position. Shift schedule runs 8:00 AM–11:00 PM ET, Mon–Fri with some Saturday hours, at a pay rate of $28 per hour.

Qualificações

• Call center experience and customer service skills.
• Ability to diagnose automotive product concerns and provide technical guidance.
• Strong ticket handling and follow-up to resolution.

Responsabilidades

• Respond to automotive inbound calls and tickets from Dealer Network with diagnostic directions.
• Provide automotive resolution through a defined six-step diagnostic process.
• Offer information, data and direction using all available tools and databases.
• Maintain high customer satisfaction through accurate and timely technical support.
• Document and update ticket status per resolution protocols.

Conhecimentos

Call center experience

Customer service

Problem solving

Attention to detail

Technical diagnostic assistance

Ferramentas

Microsoft Office Suite

Dealer Information Software

Diagnostics Tools

Internal ticketing systems

Descrição da vaga

TekWissen is seeking an Automotive Technical Support Specialist in Auburn Hills, MI for a 12-month temporary on-site assignment. The role requires handling inbound dealer calls and tickets, delivering diagnostic guidance, and following up to resolution.

Star center support and collaboration with Quality, Engineering, and Technical Advisors are key components of the position. Shift schedule runs 8:00 AM–11:00 PM ET, Mon–Fri with some Saturday hours, at a pay rate of $28 per hour.