Remote Automotive Technical Advisor (FR/EN)

TekWissen ®; Auburn Hills (MI); Remote; USD 39,000 - 40,000; Part time

Job summary

TekWissen is seeking an Automotive Technical Support Specialist or Advisor fluent in French Canadian and English to join our team in Auburn Hills, MI. The role provides diagnostic assistance to dealership technicians via inbound calls and tickets, emphasizing accurate troubleshooting and customer service.

This temporary assignment (12 months) offers remote work with Monday–Friday shifts and some weekend coverage.

Qualifications

• Must have fluent English and French Canadian language skills.
• Hands-on automotive repair experience or related technical training.
• Strong troubleshooting and diagnostic knowledge.
• Excellent communication and customer service abilities.
• Proficient with basic computer software and office tools.

Responsibilities

• Handle inbound technical calls and support tickets from dealership technicians.
• Provide automotive diagnostic guidance and troubleshooting assistance.
• Research vehicle repair information using internal databases and resources.
• Follow a structured six-step diagnostic process to resolve issues.
• Maintain accurate documentation and update ticket statuses.
• Collaborate with Quality, Engineering, and Technical Advisor teams.

Skills

Automotive troubleshooting

Diagnostic knowledge

Customer service

Communication skills

Fluent in French & English

Education

High School Diploma or GED

Bachelor's Degree

Automotive Trade School Certificate

Tools

Microsoft Office

Automotive diagnostic equipment

Job description

TekWissen is seeking an Automotive Technical Support Specialist or Advisor fluent in French Canadian and English to join our team in Auburn Hills, MI. The role provides diagnostic assistance to dealership technicians via inbound calls and tickets, emphasizing accurate troubleshooting and customer service.

This temporary assignment (12 months) offers remote work with Monday–Friday shifts and some weekend coverage.