Automotive Service advisor /Technical Support

TekWissen LLC; Auburn Hills (MI); On-site; USD 33,000 - 47,000; Part time

Job summary

TekWissen LLC is seeking an Automotive Service Advisor / Technical Support in Auburn Hills, MI for a 12-month temporary onsite assignment. The role leverages call center experience and strong customer service and problem-solving skills to deliver a positive customer experience and resolve dealer product concerns through a structured diagnostic process.

Shifts run 8:00 AM–11:00 PM ET, Monday–Friday, with Saturday hours. The pay rate is $29.00 per hour.

Qualifications

• Experience in call centers or tech support focusing on customer experience.
• Ability to diagnose issues and provide clear technical guidance.
• Detail-oriented with strong problem-solving and follow-up skills.

Responsibilities

• Answer automotive inbound calls and tickets from Dealer Network with technical guidance.
• Follow a defined six-step diagnostic process to resolve issues.
• Provide information, data and direction using all available tools.
• Coordinate with Quality, Engineering and Technical Advisors as needed.
• Document and update ticket status in ticketing and CRM systems.
• Maintain high customer satisfaction through timely technical support.

Skills

Call center experience

Customer service

Problem solving

Attention to detail

Tools

Microsoft Office Suite

Diagnostics Tools

Dealer Information Software

Job description

Position: Automotive Service advisor /Technical Support

Location: Auburn Hills, MI 48326

Duration: 12 Months (Potential Extension)

Job Type: Temporary Assignment

Work Type: Onsite

Shift Timings - Candidates must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F Saturday 9 a.m. to 6 p.m. (shifts may vary).

Pay Rate: $29.00-$29.00/HR

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

• We are seeking qualified contractors to fulfill the role of an Automotive Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience.
• Agents assigned to the STAR (Strategic Technical Assistance Resource) Center support Dealers in resolving automotive product concerns in a prompt and effective manner.
• STAR Agents must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved.
• Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling.
• All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

Key Responsibilities:

Collaboration Tools or Platforms:

Deliverables or Project Scope:

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic directions to the Dealer Technicians
• Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
• Technical support to group members to Quality, Engineering, Technical Advisors as requested.
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
• Provide information, data and direction using all tools available.
• Utilize / research database for relevant automotive products / repair information.
• Obtain North America product information, updates from liaison representative or database.
• Perform follow-ups on existing tickets and close tickets once resolution is reached.
• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
• Dealer Information Software and Diagnostics Tools
• Internal ticketing and call management systems
• Client's North America Product databases and liaison resources.
• Maintain high levels of customer satisfaction through accurate and timely technical support.
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
• Document and update ticket status, ensuring compliance with resolution protocols
• Support continuous improvement by sharing feedback and technical findings with internal teams.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.