Service Department Scheduler

Mike Savoie Chevrolet; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

BCBS/BCN Medical

Company Sponsored Health Savings Account (HSA)

401K with Company Match

Paid Vacation

Job summary

Mike Savoie Chevrolet in Troy, Michigan is seeking a motivated Service Department Scheduler. This role is integral in coordinating between clients and our services, ensuring effective communication through timely responses to calls and emails.

The ideal candidate will possess strong computer skills, preferably with customer service experience, and demonstrate excellent communication abilities. Join our team to contribute to our growing dealership and enjoy a family-like atmosphere with various benefits.

Qualifications

• Strong computer skills including Microsoft Excel and Google Sheets.
• At least one previous role based in customer service experience (preferred).
• Ability to multitask and maintain a positive demeanor.

Responsibilities

• Answer customer calls and follow-up with service or appointments.
• Respond quickly to internet and phone inquiries from customers.
• Assist customers with scheduling appointments for vehicle service.

Skills

Strong computer skills

Verbal and written communication skills

Customer service experience

Time management

Detail-oriented

Multitasking

Tools

Microsoft Excel

Google Sheets

Job description

Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere.

Mike Savoie Chevrolet is one of the fastest growing dealerships in the Metro Detroit area. We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The Service Department Scheduler role is an integral part of the communication process between the client and Mike Savoie Chevrolet. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.

Benefits

• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Paid GM Training (where applicable)
• Closed Sundays
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Upward potential, Gate Way to the Dealership
• State of the Art Business Development Center

Responsibilities

• Answer customer calls and establish follows-up with service or appointments
• Respond quickly to internet and phone inquiries with customers.
• Assist customers with scheduling appointments for vehicle service
• Help pull and purify manifest lists and update customer database information
• Participate in team and process development sessions - keeping positive relationships with teammates, service teams and dealership management
• Utilize CRM and DMS dealership systems
• Be available to respond to email inquiries promptly in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection & service issues

Qualifications

• Strong computer, (Microsoft Excel, Google Sheets), verbal and written communication skills
• Proficient with Microsoft Excel, Google docs, etc.
• Ability to multitask
• At least one previous role based in customer service experience (preferred)
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Time management and prioritization skills
• The ability to multi-task while being detailed oriented
• Self-motivated and goal oriented

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.