Automotive Customer Service Pro | Growth & Training

Jiffy Lube; Medina (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Employee Discounts

Training & Growth

Life Insurance

401(k) Plan

Job summary

Jiffy Lube is seeking an Automotive Customer Service Advisor in Medina, OH to greet customers, review service needs, and guide decisions during visits. You will explain promotions, provide unbiased recommendations, and coordinate updates during service while performing basic maintenance as a trained Lube Technician.

Ideal candidates bring strong customer service and communication skills; automotive experience is not required. A valid driver's license is preferred.

Qualifications

• Valid U.S. drivers license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi-outdoor environments
• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to multitask effectively

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Skills

Customer service

Communication

Sales

Team player

Explain products

Active listening

Overcome objections

Multitask

Positive attitude

Job description

Jiffy Lube is seeking an Automotive Customer Service Advisor in Medina, OH to greet customers, review service needs, and guide decisions during visits. You will explain promotions, provide unbiased recommendations, and coordinate updates during service while performing basic maintenance as a trained Lube Technician.

Ideal candidates bring strong customer service and communication skills; automotive experience is not required. A valid driver's license is preferred.