Automotive Customer Experience Advisor

T E C Industrial Inc; Cameron Park (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Benefits package

Training & development

Career growth

Team environment

Customer relationships

Job summary

T E C Industrial Inc is seeking a friendly, dependable Customer Service Advisor to be the main link between customers and the automotive service team in Sacramento. You will listen to concerns, explain service processes, coordinate with technicians, and provide timely updates so customers feel informed and valued from start to finish.

You’ll greet customers, schedule appointments, collect vehicle details, and communicate service options and costs clearly.

Qualifications

• Clear verbal and written communication skills.
• Ability to explain information clearly and professionally.
• Strong customer-service mindset and empathy.
• Organized and able to manage multiple tasks.

Responsibilities

• Greet customers in person, over the phone, or by email.
• Listen to concerns and ensure customers feel heard.
• Explain services and costs in clear language.
• Schedule, coordinate, and confirm appointments.
• Keep customers informed about progress and outcomes.
• Follow up to ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Teamwork

Attention to detail

Multitasking

Tools

CRM software

POS systems

Scheduling software

Job description

T E C Industrial Inc is seeking a friendly, dependable Customer Service Advisor to be the main link between customers and the automotive service team in Sacramento. You will listen to concerns, explain service processes, coordinate with technicians, and provide timely updates so customers feel informed and valued from start to finish.

You’ll greet customers, schedule appointments, collect vehicle details, and communicate service options and costs clearly.