Automotive Service Advisor – Growth, Great Benefits

California Truck Centers; Sacramento (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

401(k)

Paid time off

Training

Job summary

California Truck Centers in Sacramento, CA is seeking a Service Advisor who will communicate with customers about repair needs and relay information to the Service Technicians. You will greet customers, help determine repairs and costs, and maintain knowledge of our range of services.

A day in the life includes preparing Repair Orders, entering orders into service databases, developing estimates for parts, labor and fees, and obtaining customer approvals.

Qualifications

• 1-3 years of service advising experience.
• Ability to work effectively in a team.
• Strong attention to-detail.

Responsibilities

• Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
• Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.
• Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer’s approval of estimates.
• Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.

Skills

Service advisory

Team collaboration

Attention to detail

Job description

California Truck Centers in Sacramento, CA is seeking a Service Advisor who will communicate with customers about repair needs and relay information to the Service Technicians. You will greet customers, help determine repairs and costs, and maintain knowledge of our range of services.

A day in the life includes preparing Repair Orders, entering orders into service databases, developing estimates for parts, labor and fees, and obtaining customer approvals.